What is SCRMS 3.0?

SCRMS 3.0 is a comprehensive, after sales, warranty support package, designed for third party electronics and electrical equipment repair centers. Using this package the repair centers can automate the tracking process for repair and report to the parent manufacturer. This package is supported by a server backbone, which can be used over the internet by the customer to track the repair job.

Without closed loop warranty claim processing, organizations lose thousands of dollars in revenue leakage every year. SCRMS 3.0 can help you advance your service through comprehensive warranty claims management. W&M Solutions Warranty Claim Management solutions give you the ability to create, administer, process and track warranties and claims through their lifecycles. Field technicians can track asset history and replace in-warranty parts. W&M Solutions have years of experience automating warranty claim handling and installed base asset tracking to improve customer satisfaction and reduce service costs.

Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost. W&M helps you accomplish this using SCRM 3.0.

SCRM 3.0 Features and Benefits:

  • Track repair tasks, turnaround, time, labor, parts and cost.
  • Standardize each step of the repair process and measure standard hours vs. actual hours vs. billable hours.
  • Delegate work efficiently based on capacity, specialization and schedule.
  • Support multiple warranty types.
  • Increase your workforce productivity.
  • Search by customer, serial number, date, type, product and region.
  • Track service calls under warranty, total warranty cost, and in-warranty product returns.
  • Reduce warranty claim cycle-time, inaccuracies and processing errors.
  • Real-time dispatch, job closeout, and reporting.
  • Real time SMS notifications on job completion.
  • Executed customer loyality programme using SMS service.